Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@redkart.net
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@redkart.net and send your item to:
Red Kart
48/41-42, DSIDC, Pocket-II
Mayur Vihar Phase-I
Delhi - 110 091(India)
Phone: 91-11-45796900, 22754205, 22756995, Fax: 91-11-22754205
Cancellations
Cancellations for the unfulfilled part of calendar-year journals are only accepted until 31 March of the current subscription year. Cancellations for the unfulfilled part of any-time start journals can be accepted at any time.
You can cancel single or multiple items by submitting the cancellation request, we'll send you a confirmation message along with the refund details to the e-mail address on your account.
You can also confirm that the order was cancelled by visiting Your Orders. If you see the order in the Cancelled Orders section, it was successfully cancelled.
There is a 10% service charge on all cancelled orders.
If your order has shipped:
After going Your Orders list Click on Request Cancellation button.
A refund will be initiated once the request is processed and in case you're still contacted for delivery, please refuse the delivery.
If your order consists of multiple shipments, then select the item(s) you wish to cancel and if multiple items are shipped in a single shipment, then clicking on 'Request Cancellation' button will cancel your entire order.
If you're unable to view the button, then please contact us.
Customer service office
Red Kart
48/41-42, DSIDC, Pocket-II
Mayur Vihar Phase-I
Delhi – 110 091
India
Phone: 91-11-22754205, Fax: 91-11-22754205
E-mail: sales@redkart.net
Website: www.redkart.net